I bought a really amazing race bike last summer. After a very abridged life, that bike was thrashed in a bike accident with a parked car. Luckily homeowners insurance covered all but $2,000 deductible for that bike purchase. I was able to sell the components of that trashed bike to someone building their own…for $2,000! That means I was “whole”, but still short one bike. This post is about the replacement, and the amazing Crash Protection that comes along with buying a new Canyon bike.
This is part four in a four-post series on my experience buying, crashing, and replacing that big purchase.
- The Purchase – Buy Now Pay Later
- Homeowners Insurance Claim Coverage
- Visa Purchase Protection
- Merchant Crash Replacement Coverage (this post)
The Crash Protection Warranty
“After reviewing your case, we can confirm that this situation is not covered under warranty, but you are eligible for our Crash Replacement Program.” Big news after a few emails back and forth and photos of damage and details from the bike shop. Canyon presented me with two options:
- At-Cost replacement cost for bike frame ($2,040) & fork ($370)
- Brand new bike with 20% discount
The loyalty this builds for Canyon is compelling. Their having my back and standing behind getting me back on my bike means I’m going to buy my next bike from them, too.
I opted for another new bike day, with discount
The 2026-model of the bike I crashed was in stock. $11,499. Shiny and new and very not-crashed, even with a few upgrades from the 2025-model (better wheels, better arm pads, built-in bike computer holder!) With provided discount, that brought the price down to $9,199.20 ($11,499 x 80%), or a total with-tax of $9,751.15. That ends up coming in at $312.60 cheaper than the original bike and insurance payout + parts sale. I got a good deal on the first bike (it was discounted for minor paint damage), but this is a steal of a deal.
I even opted for a quick new-card signup with big signup bonus and 0% promotional rate for 12-months. That meant the large transaction helped me score $500 cash sign-up bonus (or $600 after base rewards earn). Thank you US Bank for the free float.
Takeaways
Talk with the merchant. If there’s an issue with the item you have, there’s a good chance they can help you out by replacing it outright or discounting a repeat purchase. Warranties are remarkably present, especially on any kind of electronic or mechanical items. Sometimes that standard coverage can be valuable!
The new bike is beautiful, and still has yet to see an outdoor ride… (we’re saving that for spring)
